If you were supposed to get an email from the forum but didn't (e.g. to verify your account for registration), email Wes at stararmy@gmail.com or talk to me on Discord for help. Sometimes the server hits our limit of emails we can send per hour.
If the one entering the bar is meant to be Scrabler, I don't think he's a Freespacer. His background doesn't actually say what he is, but he has a regular family and a home planet which probably discounts him.