Fred
Retired Staff
I thought this was hillarious.
Then again, it's past my bedtime and I'm really tired, so I may just be easily amused.
My LIFX bulb stopped working, and as part of customer support, LIFX suggested that I send a "video that confirms the issue".
This is it.
Update: After reading some comments - LIFX suggested I RMA the bulb before asking for the video.
When I told them I live overseas and shipping cost for the RMA is prohibitive, they suggested the video so they could send me a new bulb and cover shipping.
And, true to their word, my new bulb is on the way!
Then again, it's past my bedtime and I'm really tired, so I may just be easily amused.